Privacy Policy

Last updated: March 30, 2026

Chris's Exterior Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following personal information when you submit a quote request or contact us:

• First and last name
• Email address
• Phone number
• Service address
• Details about your project or service needs

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on the site via standard web analytics tools.

2. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

We may use third-party services such as Google Analytics that use cookies to help us analyze website traffic and usage patterns. These third parties have their own privacy policies governing their use of such information.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and confirm appointments
• Send appointment reminders and service updates via SMS or email
• Send promotional and marketing messages if you have explicitly opted in
• Improve our website and services
• Comply with legal obligations

4. SMS Opt-In and Messaging

By checking the SMS consent checkbox on our website form, you agree to receive text messages from Chris's Exterior Services. We operate two separate SMS programs:

• Non-marketing messages: Appointment reminders, confirmations, and service updates. You must opt in to receive these.
• Marketing messages: Promotional offers, seasonal discounts, and service announcements. This is a separate, optional opt-in.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. You may opt out of either program independently.

5. No Sharing of SMS Opt-In Data

We do not sell, share, rent, or trade your SMS opt-in information or phone number with any third party for their marketing purposes. Your consent to receive SMS messages from Chris's Exterior Services applies only to messages sent by Chris's Exterior Services and will not be shared with any other organization.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who help us operate our business (such as our CRM platform), under strict confidentiality agreements
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption and secure servers to store your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by clicking the unsubscribe link

To exercise any of these rights, contact us at chrissexteriorservices@gmail.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Chris's Exterior Services
Schenectady, NY
Phone: (518) 507-0152
Email: chrissexteriorservices@gmail.com